Building Supply Chain for Mass Refurbishment of Houses: Customer Value - Defining the Customer
Abstract:
This project looked at designing a supply chain solution to improve the energy efficiency of the vast majority of the 26 million UK homes which will still be in use by 2050.It looked to identify ways in which the refurbishment and retrofitting of existing residential properties can be accelerated by industrialising the processes of design, supply and implementation, while stimulating demand from householders by exploiting additional opportunities that come with extensive building refurbishment.The project developed a top-to-bottom process, using a method of analysing the most cost-effective package of measures suitable for a particular property, through to how these will be installed with the minimum disruption to the householder. This includes identifying the skills required of the people on the ground as well as the optimum material distribution networks to supply them with exactly what is required and when.
This deliverable is number 1 of 5 in Work Package 5. The aim of work package 5 is to ensure that any mass scale retrofit mechanism designed by the consortium addresses the key needs of the end customer, the building occupant.
This deliverable is the first step in this process and is focused on gaining an understanding of what the customer base in the UK looks like. To this end it includes details of the householder types and the output of stakeholder interviews held to develop and understanding of their role, influence and experience of delivering retrofit. In addition a comparison of the findings for the UK with similar information for France and Germany is provided.
Key arising recommendations from the stakeholder surveys and European insight include:
- The need for a major programme of training and skills development;
- Legislation to help bring the private rental sector into retrofit;
- Consolidation of advice, funding and policy streams;
- Focus on developing a link between asset value and energy performance
- Roles for a project manager or single-point-of-contact liaison officer would help ensure retrofit packages meet customer expectations.
Publication Year:
2013
Publisher:
ETI
Author(s):
Junemann, S. and Raslan, R.
Energy Category
Language:
English
File Type:
application/pdf
File Size:
940118 B
Rights:
Energy Technologies Institute Open Licence for Materials
Rights Overview:
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Further information:
N/A
Region:
United Kingdom
Related Dataset(s):
No related datasets
Related Project(s):
Related Publications(s):
Building Supply Chain for Mass Refurbishment of Houses : Mass implementation - DfX Workshop Report
Building Supply Chain for Mass Refurbishment of Houses : Mass implementation plan (WP 3 D4)
Building Supply Chain for Mass Refurbishment of Houses: Customer Value - Synthesis Report (WP5 D5)
