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| Reference Number | NIA_CAD0098 | |
| Title | Additional Welfare Decision Tool Phase 2 | |
| Status | Completed | |
| Energy Categories | Other Cross-Cutting Technologies or Research (Demographics) 70%; Fossil Fuels: Oil Gas and Coal (Oil and Gas, Refining, transport and storage of oil and gas) 30%; |
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| Research Types | Applied Research and Development 100% | |
| Science and Technology Fields | SOCIAL SCIENCES (Sociology) 20%; PHYSICAL SCIENCES AND MATHEMATICS (Computer Science and Informatics) 20%; ENGINEERING AND TECHNOLOGY (Mechanical, Aeronautical and Manufacturing Engineering) 60%; |
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| UKERC Cross Cutting Characterisation | Not Cross-cutting 100% | |
| Principal Investigator |
Project Contact No email address given Cadent Gas |
|
| Award Type | Network Innovation Allowance | |
| Funding Source | Ofgem | |
| Start Date | 01 October 2023 | |
| End Date | 31 August 2024 | |
| Duration | ENA months | |
| Total Grant Value | £501,333 | |
| Industrial Sectors | Energy | |
| Region | London | |
| Programme | Network Innovation Allowance | |
| Investigators | Principal Investigator | Project Contact , Cadent Gas (100.000%) |
| Industrial Collaborator | Project Contact , Cadent Gas (0.000%) |
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| Web Site | https://smarter.energynetworks.org/projects/NIA_CAD0098 |
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| Objectives | Phase 2 seeks to build upon the app developed in Phase 1, a URL based system for identifying welfare items for distribution via postcode/needs code to customers in vulnerable situations. Welfare items distributed will be logged and maintained, evidenced via internal scorecards. To sustain the otherwise unproven app and distribution process, regulatory and core systems will be integrated also, along with other tertiary systems already utilised by the networks.Data Quality StatementThe project will ensure that necessary data is of sufficient quality and readily available to meet the objectives of the project. This will be achieved by capturing output that has derived from research undertaken with charity organisations.Measurement Quality StatementThe project will develop a working prototype and the data/performance will be communicated and reviewed with the wider project team regularly to ensure transparency and consistency. Live PSR Data The AWDT will have the most up to date version of the PSR data (from the last 24hrs) via API.Heating and cooking monitoring form functionality build features of this existing form into the AWDT to remove the need for it (e.g., gifted/loaned/declined, e -signature, item make, model and serial number) in-turn removing duplication of effort for the engineer, whilst improving accuracy of reporting tooApplication Access The AWDT is currently accessed by Cadent AD (Active Directory) accounts via a single sign on and third parties with specific roles and access rights to be provided.AWDT Logistics Portal The AWDT will capture the following additional data fields in the logistics portal:Process (including incident <250 or >250 off gas)NetworkProperty AddressPreferred delivery contact numberWork order/unique identifierOutage periodField operative/requestor nameField operative/requestor phone numberItems marked as "provided to customer."Items marked as "ordered."E-signature box or customer declined to provide signature.AWDT "Complete Job" date and timestampDelivery supplierAWDT Logistics portal API The AWDT logistics portal will have an API connection with third party supplier Simply Thank You (STY.com) to their ordering system, to send orders directly from the AWDT for them to be fulfilled, removing the need for engineers to navigate to a third-party website and place orders.Dropdown for Cadent Processes The AWDT will identify which Cadent process is using the application by selecting from a dropdown menu.Notification Banner The AWDT will have the ability to add a notification banner at the top if needed to brief users if there is an application issue and or any instructions.Data Extract XML file output can be downloaded by safeguarding team roles for all data fields to a cloud-based repository to support regulatory reporting.Improved user experience lessons learned from Phase 1 engineer engagement has resulted in a number of User Interface modifications to improve the experience. • PSR data fed to AWDT automatically updated every 24hrs (no manual uploads).• Products can be ordered by the engineer for delivery directly from third parties using the AWDT.• Safeguarding and customer teams can actively track delivery of products in a logistics portal.• Ability for a wide range of roles across Cadent customer teams and external partners, such as the British Red Cross to access the application and respond to a customer"s needs in an incident. | |
| Abstract | An API (Application Programme Interface) within Cadent"s PSR data software, the most up to date PSR data will be available every 24hrs, so that engineer or customer teams can ensure that the welfare provision offered at the property is the most suitable for the customer"s needs. Tool use will be expanded to accommodate other Cadent processes beyond emergency and repair, such as connections and replacement processes. This will open the tool to a wider audience, benefiting more customers and communities.Redesigned to capture information and include functionality that is currently captured in the alternative heating and cooking monitoring form. This will remove the need to populate that form going forward. Therefore, reducing duplication, saving time, and benefiting the employees of Cadent. | |
| Data | No related datasets |
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| Projects | No related projects |
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| Publications | No related publications |
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| Added to Database | 02/10/24 | |
